Refund & Return Policy

Our Commitment to You

At Louis Boutique, your satisfaction is our priority. We want you to love what you ordered — and if something isn't right, we're here to make it easy.

Return Window

You have 14 days from the date you receive your order to request a return or exchange. After 14 days, we are unfortunately unable to accept returns.

Eligible Items

To be eligible for a return, your item must meet the following conditions:

Unworn, unwashed, and in its original condition
Tags still attached
In the original packaging
Not marked as a final sale item

Non-Returnable Items

The following items cannot be returned:

Items that have been worn, washed, or altered
Items without original tags or packaging
Final sale or clearance items
Items damaged due to misuse or improper care

How to Start a Return

To initiate a return, please contact us at info@louisboutique.store with:

Your order number
The item(s) you wish to return
The reason for your return
A photo of the item (required for damaged or incorrect items)

Our team will respond within 2 business days with return instructions. Please do not send items back without contacting us first.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the refund.

Original shipping charges are non-refundable unless the return is due to our error (wrong item sent, item arrived damaged).

Exchanges

We offer exchanges for different sizes or colors of the same item, subject to availability. To request an exchange, contact us at info@louisboutique.store with your order number and the details of the exchange you would like.

Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@louisboutique.store with a photo of the item and your order number. We will arrange a free replacement or full refund at no cost to you.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

Late or Missing Refunds

If you have not received your refund within 10 business days of our confirmation email, please check your bank account and contact your card issuer first, as processing times vary. If you still have not received your refund, contact us at info@louisboutique.store and we will investigate promptly.